Technology has as growing in role in mentally and physically connecting people with themselves and others, and when it comes to the business world, the connection between well-being and company performance is more and more obvious.
As a digital health business on the forefront of employee wellness, Neurum Health provides proactive human support, a quality knowledge bank of resources, and aggregate insight on overall company health and happiness. As a major part of their platform—Clara's—ongoing evolution, user experience sits front and centre.
The PALO IT team partnered with Neurum Health to run intensive user research to better understand why and how people were using their platform and well-being applications as a whole.
Relying on intensive market research and competitive analysis, the team uncovered: better preferences and flows for consuming content, ensuring onboarding was both guided and as seamless as possible—allowing for more time spent on wellness, and less time spent on app processes.
What resulted was a clickable and development-ready prototype, embodying the ethos that continues to propel Neurum Health's next-generation application forward—if you take care of employees, they'll take care of your business.
What endures now is a research-backed, data-protected, smart platform that seamlessly merges the fields of behavioural health, AI and employer HR.