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Context

Technology has as growing in role in mentally and physically connecting people with themselves and others, and when it comes to the business world, the connection between well-being and company performance is more and more obvious.

As a digital health business on the forefront of employee wellness, Neurum Health provides proactive human support, a quality knowledge bank of resources, and aggregate insight on overall company health and happiness. As a major part of their platform—Clara's—ongoing evolution, user experience sits front and centre.

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Challenge

The PALO IT team partnered with Neurum Health to run intensive user research to better understand why and how people were using their platform and well-being applications as a whole.

Relying on intensive market research and competitive analysis, the team uncovered: better preferences and flows for consuming content, ensuring onboarding was both guided and as seamless as possible—allowing for more time spent on wellness, and less time spent on app processes.

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Outcomes

What resulted was a clickable and development-ready prototype, embodying the ethos that continues to propel Neurum Health's next-generation application forward—if you take care of employees, they'll take care of your business.

What endures now is a research-backed, data-protected, smart platform that seamlessly merges the fields of behavioural health, AI and employer HR.

Interested in making your own strides as a business in employee well-being? Check out what Clara is capable of, and give us a shout.

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CONTACT US
"From the get-go, Kevin and Ivy from PALO IT cared about Clara users as deeply as the Neurum team does. That translated into a complementary partnership in fierce pursuit of delivering the best experience. I am grateful!"
megan lam, neurum health

MEGAN LAM

CEO & CO-FOUNDER, NEURUM HEALTH

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